• The Problem

    Large London trusts that provide excellent clinical outcomes for cancer treatment often perform badly in the National Cancer Patient Experience Survey. Geographically dispersed sites, old vertical buildings, high patient numbers and high staff turnover all contribute to a loss of personalisation in the perceived quality of care. The point of receiving a diagnosis and transitioning from treatment to monitoring are identified as moments of particular need.

    Patients in large hospitals benefit from world class equipment and clinical teams but as a consequence, can feel like smaller cogs in big machine

  • "Everyone has different communication & information needs so sharing information needs to be tailored to each patient" 

    Female, Non Hodgkin Lymphoma Patient.

  • Our Solution

    Helix has designed simple solutions to help cancer patients understand their individual care pathway, who their clinical team are, where the key locations of their care are, and what third party services (such as charity support) are available to them.

    Helix worked with clinicians and patients to map patient journeys to see how we could improve the patient experience, and the map itself became a useful artefact. We turned this into a highly curated, printed leaflet that helps patients at the point of diagnosis to understand and navigate the care they receive. This simple solution is acts as a discussion tool between clinician and patient, helping patients remember the important information they are given, and helping clinicians see the care experience from a patient perspective. The tool can also be used as a web or app based portal, establishing a digital connection between the patient and clinical teams.


  • "When the cancer was confirmed I didn't really take in what was being said properly. I could have done with a few moments to take it all in, even though I was expecting it."

    Male with prostate cancer